Support Lifecycle

Product
version
Supported
Notes
Lifecycle
Start Date
Mainstream Support
End Date
Extended Support
End Date
  • 6.3.0
    Yes
    November 16, 2016
    November 16, 2017
    November 16, 2018
  • 6.2.0
    Yes
    November 2, 2016
    November 2, 2017
    November 2, 2018
  • 6.1.1
    Yes
    August 1, 2016
    August 1, 2017
    August 1, 2018
  • 6.1.0
    Yes
    May 18, 2016
    May 18, 2017
    May 18, 2018
  • 6.0.0
    Yes
    February 24, 2016
    February 24, 2017
    February 24, 2018
  • 5.3.1
    Extended Support Only
    November 19, 2015
    November 19, 2016
    November 19, 2017
  • 5.3.0
    Extended Support Only

    Upgrade to SPDocKit 5.3.1

    October 15, 2015
    October 15, 2016
    October 15, 2017
  • 5.2.0
    Extended Support Only

    Upgrade to SPDocKit 5.3.1

    June 18, 2015
    June 18, 2016
    June 18, 2017
  • 5.1.0
    Extended Support Only

    Upgrade to SPDocKit 5.3.1

    May 19, 2015
    May 19, 2016
    May 19, 2017
  • 5.0.2
    Extended Support Only

    Upgrade to SPDocKit 5.3.1

    January 28, 2015
    January 28, 2016
    January 28, 2017
  • 5.0.1
    Extended Support Only

    Upgrade to SPDocKit 5.3.1

    December 3, 2014
    December 3, 2015
    December 3, 2016
  • 4.2.2
    No
    November 13, 2014
    November 13, 2015
    November 13, 2016
  • 4.2.1
    No

    Upgrade to Documentation Toolkit for SharePoint 4.2.2

    July 30, 2014
    July 30, 2015
    July 30, 2016
  • 4.1.0
    No

    Upgrade to Documentation Toolkit for SharePoint 4.2.2

    May 21, 2014
    May 21, 2015
    May 21, 2016
  • 4.0.1
    No

    Upgrade to Documentation Toolkit for SharePoint 4.2.2

    March 19, 2014
    March 19, 2015
    March 19, 2016
  • 4.0.0
    No

    Upgrade to Documentation Toolkit for SharePoint 4.2.2

    March 18, 2014
    March 18, 2015
    March 18, 2016
  • 3.3.1
    No
    December 18, 2013
    December 18, 2014
    December 18, 2015
  • 3.3.0
    No
    November 5, 2013
    November 5, 2014
    November 5, 2015
  • 3.2.3
    No
    September 10, 2013
    September 10, 2014
    September 10, 2015
  • 3.2.2
    No
    June 14, 2013
    June 14, 2014
    June 14, 2015
  • 3.2.0
    No
    April 12, 2013
    April 12, 2014
    April 12, 2015
  • 3.0.0
    No
    December 12, 2012
    December 12, 2013
    December 12, 2014
  • 2.1.7
    No
    September 21, 2012
    September 21, 2013
    September 21, 2014
  • 2.0.0
    No
    June 4, 2012
    June 4, 2013
    June 4, 2014
  • 1.5.4
    No
    January 16, 2012
    January 16, 2013
    January 16, 2014
  • 1.5.3
    No
    December 16, 2011
    December 16, 2012
    December 16, 2013

The support lifecycle policy is designed to help users keep track of the support and maintenance period for Acceleratio products.

Support Status Details

Acceleratio provides a minimum of 1 year of mainstream support and 1 year of extended support (support that you receive if you have valid software assurance) or 1 year of support after a successor major product version is released, whichever finishes later.

  • Ongoing and Yes means that your application version is fully supported. This phase includes requests to change the product design and features, security updates, non-security update support (bug fixes), complimentary phone and online support bundled with software assurance, licensing questions and other support actions.
  • Ongoing (Limited) means that the current application version you are using is not the latest version, and you will be asked to upgrade to the latest application version before the full support package becomes available.
  • Extended Support is available only to existing customers with valid software assurance for the specific application version. It is the same as ongoing support except it includes support for our clients who have valid software assurance for an older release of the product.
  • No means that your application version is not supported, and an upgrade to the most recent version is strongly recommended before we provide you with support. Feel free to contact our support team for help in getting the latest binaries.